sale items

full price items

Workshop welcomes online store returns.  If your item does not fit as you had hoped, you have chosen the wrong size, or you have simply changed your mind we will gladly offer an exchange, online store credit or refund.

Returns may be made via the Workshop Online Store or dropped in to any of the Workshop physical stores. 

The order must be returned within 14 days of receipt.



Items must be unworn and in original condition with designer garment tags attached and all original packaging including boxes and tissue paper etc. Damaged, worn, or altered garments will not be exchanged, credited or refunded and will be returned to the customer.
 Shipping costs to return an item/s will be at the customer’s expense unless the item is faulty. In this case, please contact us to arrange shipping.

 Shipping and handling charges are not refunded unless the original item was incorrect or faulty. 



Once an order has been placed you can not cancel the order as goods are often shipped the same day.  

If you wish to receive a refund, you will be refunded the value of the item at the time of purchase.  Any refunds will be made back to the original means of purchase. Online store credits cannot be refunded for cash.

These terms and conditions apply exclusively to the Workshop Online Store and not at any of Workshop’s physical stores.

shoes

Shoes must be returned in original condition, unworn, with no wear on the soles. All original packaging must also be returned including shoe box, swing tags, tissue paper and authentication certification (if supplied).

jewellery, bags and accessories

Jewellery, bags and accessories (excluding footwear) may not be returned or exchanged unless the item is faulty.  

how to return an item    

If you wish to return an item form the Workshop Online Store please complete and enclose the return/exchange form included with your shipment. Please note on the return/exchange form whether you require an exchange, online store credit, refund or repair. 

Items returned without a completed return/exchange form will not be accepted and will be dispatched back to the sender. 

Carefully package your item. We suggest that you select an insured ‘track and trace’ shipping or postage method.  You are responsible for taking care of the goods, and will be liable for damage until we receive them at our warehouse. 



Send your package to:



Workshop Online Store


RCM Clothing Ltd

3/26 Putiki Street, Grey Lynn 

Auckland, 1021 



You will be advised once we have received your goods. 

If you have any enquiries please contact rcm@rcm.co.nz

exchange process

If your item does not fit we will exchange it for a different size if we have one available.  If we do not have an alternative size in stock, we will offer you an exchange for another item.

If you wish to exchange an item please complete the return/exchange form included with your shipment.  All exchanges are based on stock availability.  

Exchanges may be made via the Workshop Online Store and any of Workshop physical stores.
 
Initial and return shipping and handling charges are not refunded unless the original item was faulty.  

credit process

If you wish to receive an online store credit for an item please complete the return/exchange form included with your shipment.  

When we have received your return, your credit will be activated on your Workshop Online Store account.  You will be notified via email to the address listed on your account when your credit has been issued. 

Please note that credit accrued through the Workshop Online Store can only been used online and not at Workshop’s physical stores.

refund process

If a suitable replacement isn't available and you do not wish to receive an online store credit, we can refund you for your online store purchase.  If you would like to receive a refund for an item please complete the return/exchange form included with your shipment.  

When we have received your return, your refund will be processed in your original form of payment within 5 working days.  You will be notified via email to the address listed on your account when this transaction has taken place.

Refunds processed to an international credit card will be done so using the exchange rate on the day the refund is processed. 

Please note that your bank may require additional days to process and post this transaction to your account once they have received the information from Workshop Online Store.

 
faulty items 

If your item is faulty or does not correspond with the items presented on the Workshop Online Store you may return or exchange it.  Please contact us as soon as your discover the fault or inaccuracy.  

Once we receive the item we will repair, replace or refund the items within 10 days of receipt.  Please note on the return / exchange form your preference in this regard.  If the item is faulty we will refund you the costs for returning the item and cover all shipping costs for the replacement or repaired item.

In the event that the repair or replacement will take longer than 10 days, we will advise you of the particular circumstances and likely time frame for return.