Terms & Conditions

Product information

All Helen Cherry and Workshop Denim sizes are based on standard New Zealand sizing. Some sizing may vary between styles; however we do attempt to ensure they are as consistent as possible. If you order a garment in the incorrect size, we will be more than happy to exchange it.

Sizing in our International Designer Collections vary between each brand. Please refer to each products details to see which size guide to refer to.

We endeavour to display product colours as accurately as possible on our website. However we cannot guarantee that your monitor’s display will accurately reflect the actual colour of the product.

We undertake reasonable care to ensure that all details, descriptions and product prices appearing on our website are correct at the time when the relevant content was entered into our website. We reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions.

Goods are subject to availability. As there is a delay in the time when the order is placed and the time when the order is accepted, the stock position of a certain product may change within this time period. If an item you have ordered becomes out of stock before your order has been accepted, we will notify you as soon as possible. You will not be charged for out of stock items.

Stock levels

Whilst we endeavour to keep our stock levels accurate, there is a possibility the size you have ordered may recently be out of stock. In this event, we will refund you immediately and do our best to find you a replacement. All orders are subject to availability. Items in your shopping basket are not on hold and may be purchased by other customers.

Gift Cards

Workshop gift cards purchased in our physical stores cannot be accepted online as payment.


If you’re a customer whose credit card is not denominated in New Zealand dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

When converting to another currency, or when an item is charged to a credit card, a price variation may occur due to fluctuating exchange rates and credit card company charges.

Once an order is sent, we take no responsibility for charges, taxes or duty incurred at receiver’s end as this can vary depending on the rules of customs in each country.

All prices displayed on the Workshop Online Store are at our sole discretion. Pricing may change without notice and differ between national and international markets.

Currency converter

The currency converter on the Workshop Online Store gives an approximation of conversion to foreign currency based on the exchange rate of the day and should only be used as a guide.

When an item is charged to your credit card, a price variation may occur due to fluctuating exchange rates and credit card company charges. 

Correction of errors and inaccuracies

The information on the Workshop website may contain errors and may not be complete or up to date. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice. Please note that such errors may relate to product description, pricing and stock availability.

Enforcement of terms and conditions

By accessing and using the Workshop website you agree that your access is subject to the terms and conditions of the website as well as applicable laws.

Use of the site

Use of this site is at your own risk. By accessing the site you agree that you will be solely responsible for your use of this site and all your activity on it. Workshop reserves the right to deny access to the site at any time without notice and at our sole discretion. Harassment in any form on the site, including by email is not acceptable.

You may not upload, distribute or publish through this site any content which is defamatory, obscene, threatening, invasive of privacy, abusive, illegal or otherwise objectionable which may constitute a criminal offence, violate the rights of any party or which may otherwise give rise to liability or break any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other online organisation.

Privacy policy

We collect your information in order to improve your shopping experience and to communicate about our products, services and promotions. We collect information from you to register as a member, complete a transaction, sign up to receive email/text communications from us, or participate in a competition, promotion or survey. This information can include name, age, gender, email address, phone number and postal address. We may use your information collected online to fulfil and process your orders. We may maintain a record of products you have looked at or purchased to enhance your shopping experience and make it easier and faster for you.

All text or email communications you receive from us will allow you to unsubscribe on the spot, meaning you will no longer receive communications from us unless it is regarding a transaction or security issue. You are also able to call us on +64 9 304 0440, email us at contact@workshop.co.nz or edit your account details on our website at any time if you wish to stop communications from us.

Business partners

We do not sell or trade your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services, but are not authorised to use your information for any other purpose.

We take reasonable care to make our site secure. The payment system used by Workshop is Windcave. This means there is no need for Workshop to record your credit card details as this is a secure gateway for online payment. To learn more about Windcave visit their website: www.windcave.com


Our website uses technology called cookies. A cookie is a small element of data that our website may send to your computer. Cookies will be stored on your hard drive and allow us to recognise you when you return to our website. We use cookies as a means of researching your usage of the site in order to work on providing you the best customer experience possible. You may configure your browser setting to turn off cookies; however this may affect the levels of functionality you experience on our site.


Unless otherwise stated, images, photographs and text on this website are the intellectual property of Workshop. You are not permitted to copy or use any of the information represented on the website without prior consent or in the case of the blog, acknowledging the source as www.workshop.co.nz. Any efforts to prejudice the rights of Workshop may result in legal action.