Pre-Christmas Shipping

To guarantee a pre-Christmas shipment, please refer to the following order cut-off times:

*Please note cut off dates are estimated based on information provided by our couriers and our internal processing times. Orders placed after these times may still arrive before Christmas, however, we are unable to guarantee this.

If you have any questions, please feel free to contact us at: contact@workshop.co.nz

extended holiday returns policy

Our returns window has been extended to make holiday shopping easier.

• All returned items must include all original tags and packaging.

Online Returns and Refunds (December/January)

Please note our head office will be closed for our annual summer holidays from EOD Tuesday 23rd December, reopening Monday 19th January.  Online orders returned during this period may experience a slight processing delay due to this closure.

While our head office is closed, our dedicated Ponsonby store online team will be working hard to process returns as quickly as possible. We appreciate your patience.

Please feel free to contact our team at: ponsonby@workshop.co.nz 

sale items

There are absolutely NO REFUNDS ON SALE ITEMS purchased in the Workshop Retail or Online Stores unless faulty. ALL SALE PURCHASES ARE FINAL.

Please note items included in promotional sales (excluding the newsletter sign-up discount) are treated as sale items.

full price items

workshop retail store purchases

Items purchased from WORKSHOP Retail Stores can be returned within 14 days in unworn and unused condition for store credit or exchange. If your purchase is returned because of a minor fault, we reserve the right to repair it, replace it or refund it. Please note, there are no refunds for change of mind purchases.

workshop online store purchases

WORKSHOP welcomes full priced Online Store returns. If your item does not fit as you had hoped, you have chosen the wrong size, or you have simply changed your mind we will gladly offer an exchange, online store credit or refund.

Returns may be made via the WORKSHOP Online Store or dropped in to any of our physical retail stores. ALL ORDERS MUST BE RETURNED WITHIN 14 DAYS OF RECEIPT.

Items must be unworn and in original condition with designer garment tags attached with all original packaging including boxes/tissue paper etc. Damaged, worn, or altered garments will not be exchanged, credited or refunded and will be returned to the customer. Shipping costs to return an item/s will be at the customer’s expense unless the item is faulty. In this case, please contact us at contact@workshop.co.nz to arrange shipping. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Once an order has been placed the order cannot be cancelled as goods are often shipped the same day. If you wish to receive a refund, you will be refunded the value of the item at the time of purchase.  All refunds will be made back to the original means of purchase. Online store credits cannot be refunded for cash. These terms and conditions apply exclusively to the WORKSHOP Online Store and not at any of WORKSHOP's physical retail stores.

shoes

Shoes must be returned in original condition, unworn, with no wear on the soles. All original packaging must also be returned including shoe box, tags, tissue paper and authentication certification (if supplied).

swimwear and jewellery

Swimwear and jewellery may be returned for exchange or refund provided the item is unworn. 

how to return an online purchase   

If you wish to return an item from the WORKSHOP Online Store:

• Please complete and enclose the return/exchange form included with your shipment.
• Please note on the return/exchange form whether you require an exchange, online store credit, refund or repair.
• Carefully package your item/s to send back to us in the original or similar packaging. Do not squash the item into a small courier bag as this can damage the item.
• We suggest that you select an insured tracked courier or postage method with signature or proof of delivery as you will be liable and responsible until item/s are received in good condition at our warehouse.

Send your package to:

WORKSHOP Online Store

74 Mackelvie Street

Ponsonby

Auckland 1021

New Zealand

You will be advised once your return has been processed. If you have any enquiries please contact contact@workshop.co.nz

online exchange process

If your item does not fit we will exchange it for a different size if available. If we do not have an alternative size in stock, we will offer you an exchange for another item. If you wish to exchange an item, please complete the return/exchange form included with your shipment. All exchanges are based on stock availability. Exchanges may be made via the Workshop Online Store and any of Workshop physical retail stores.

The initial and return shipping and handling charges will not be refunded unless the original item was faulty.  

online credit process

If you wish to receive an online store credit for an item, please complete the return/exchange form included with your shipment. Once we have received your return, your credit will be activated on your WORKSHOP Online Store account. You will be notified via email to the address listed on your account when your credit has been issued. Please note that credit accrued through the WORKSHOP Online Store can only be used online and not at WORKSHOP's physical retail stores.

online refund process

full price items only

If a suitable replacement isn't available and you do not wish to receive an online store credit, we can refund you for your online store purchase. If you would like to receive a refund for an item, please complete the return/exchange form included with your shipment. When we have received your return, your refund will be processed in your original form of payment within 5 working days.  You will be notified via email to the address listed on your account when this transaction has taken place. Refunds processed to an international credit card will be done so using the exchange rate on the day the refund is processed. Please note that your bank may require additional days to process and post this transaction to your account once they have received the information from Workshop Online Store.

 
faulty items 

If your item is faulty or is not the same as the item presented on the WORKSHOP Online Store you may return or exchange it.  Please contact us as soon as you discover the fault or inaccuracy. Once we receive the item we will repair, replace or refund the items within 10 days of receipt. Please note on the return / exchange form your preference in this regard.  If the item is faulty, we will refund you the costs for returning the item and cover all shipping costs for the replacement or repaired item. In the event that the repair or replacement will take longer than 10 days, we will advise you of the particular circumstances and likely time frame for return.